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Get in touch with our team for inquiries, support, or consultations

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Our Address

Vortex Solutions Limited
Kericho, Kenya +254 717 613 614
PO BOX 17907 - 00100, Kericho, KENYA

Contact Numbers


Mobile: +254 (0)702 170 783

Email Addresses

General: info@vortexitkenya.com
Sales: sales@vortexitkenya.com
Support: support@vortexitkenya.com

Business Hours

Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed

Our Location

Visit our office for a consultation

Frequently Asked Questions

Find answers to common questions about our products and services

The implementation timeline varies based on the complexity of your business needs. Typically, basic POS systems can be set up within 1-2 weeks, while more complex multi-location systems may take 3-4 weeks.

Yes, we provide comprehensive training for all our systems. This includes initial training during implementation and ongoing training sessions as needed.

We offer various support packages including phone support, email support, and on-site visits. Our standard support includes remote assistance during business hours, with premium options available for extended support.

Yes, our POS systems can integrate with various accounting software, inventory management systems, and e-commerce platforms. We offer API access for custom integrations.

Yes, we offer hardware maintenance and support services. This includes regular maintenance, troubleshooting, and repairs for all hardware components we provide.

You can purchase bulk SMS credits through our online portal, by contacting our sales team, or by visiting our office. We offer various payment options including mobile money, bank transfer, and cash.

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